Return – Xoom POS

The returns option is to give the refund to the customer.
You search the orders by the order number or else click on an icon, and all the orders managed by you will be shown. Please refer to the below screenshot

You can search the order by date, order number, customer number, barcode, or by product name.
Once the refund order is selected click on Refund and the popup will open in which amount to be refunded, currency, discounts, and final amount will be shown.
Now click on the gift card option, and click on Top up Balance where you need to enter the gift card number and the balance will get updated on the customer’s gift card. Please refer to the below screenshot:

If the customer paid with a credit card, the refund will be issued to that card. Please refer to the below screenshot:

If the customer has purchased ‘Weight Produce Product’ then the customer can not adjust the quantity for that particular product, However, the customer can change the quantity for any other products throughout the refund process.